These terms of sale define the process of ordering, payment, delivery, and return or complaint of goods offered on our website. The supplier (Seller) is Polleo Adria Ltd. The buyer of the goods is a visitor to the webshop who selects at least one product, adds it to the cart, pays by credit card, e-banking, bank transfer (payment slip) at the bank (post office or FINA), and sends the order to the Seller, or sends the order and pays for the item on delivery (cash on delivery).
Basic company information:
Name: Polleo Adria Ltd., a limited liability company for trade and services
Headquarters: Samoborska cesta 134, 10000 Zagreb
The company is registered with the Commercial Court in Zagreb, MB subject 08760884
Business bank and account number:
Privredna banka Zagreb d.d., Radnička cesta 50, 10000 Zagreb,
IBAN: HR5723400091110511657
SWIFT: PBZGHR2X
OIB: 12791380945
MBS: 08760884
Phone number: 091 6040 789
Email: wholesale@polleosport.com
The company's share capital amounts to €951,622.54 / 7,170,000.00 kn and is fully paid.
Through the webshop www.polleoadria.com, customers can purchase all products available on the Seller's website.
All prices are expressed in euros (€) and excluding VAT.
The official currency is the euro (€).
Polleo Adria Ltd, Samoborska cesta 134, 10000 Zagreb, OIB 12791380945 is the owner of the website www.polleoadria.com.
Ordering
Ordering goods is possible 24 hours a day, 7 days a week. Goods can be ordered electronically or by calling the toll-free number 091 6040 789. If the seller is unable to deliver all ordered items, they will deliver those they can, and inform the Buyer in writing about the delivery time of the remaining items. The Buyer can accept or cancel the delivery of the remaining items. If the buyer does not have an email address, they will be notified by phone.
If we have mistakenly advertised a product at too low a price, we are not obliged to deliver that product to you at the stated, incorrect price if we inform you about it before sending you the said product. In such circumstances, we reserve the right to cancel your order. In case of cancellation of your order, we will refund the full amount paid to you.
Payment
Payment by bank transfer (Internet banking/post office/bank/FINA)
All prices are expressed in euros (€) excluding VAT.
Cash on delivery
Upon receipt of the shipment from the courier service.
PayPal
Payment using PayPal service
Note:
When paying with PayPal, please note that there is a PayPal commission for currency conversion, and PayPal also has its own exchange rate for currency conversion, and a commission is also paid in that part.
You can use PayPal's Currency Converter Tool at the following link to get an indication of the currency conversion rate that would be applied when using PayPal for transactions: PayPal Currency Converter Tool.
Google Pay™
Google Pay™ / Google Wallet
Google Pay enables a fast, easy, and secure way of payment during online purchases. The key to security and speed is that you no longer need to open new accounts or enter a large amount of data on the websites and applications of online merchants.
To use Google Pay™, you need to have Google Chrome installed on a supported device and a card saved in your Google Wallet.
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Pay quickly and easily
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Pay securely - conduct transactions quickly and safely
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No fees
To use the Google Pay service, you need:
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An Android mobile device with operating system 5.0+ or newer
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An individual card that your bank has supported for this service, which is contracted and activated
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Check if you are using Google Chrome on a device that supports Google Pay
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Check if you have a card saved in your Google Wallet
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Check if Google Chrome's setting is enabled to allow pages to check if you have saved payment methods
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Make sure you are not in incognito mode
Credit Cards, Aircash, and KEKS Pay
Visa, MasterCard, Maestro, Diners, Aircash, and KEKS Pay
One-time payment with cards on the webshop:
The ordered products with delivery costs (if any) will be paid to the Seller by the Buyer using a credit card, cash on delivery upon receipt of the goods, or by wire transfer on the Seller's website via WS Payment Gateway with Diners, Visa, Maestro, and MasterCard cards. In case the Buyer orders goods and refuses to accept them, the Seller has the right to request compensation from the Buyer for postal and own handling costs.
Polleo Adria d.o.o. uses WSPay for online payments.
WSPay is a secure system for online payment, real-time payment, credit and debit cards, and other payment methods. WSPay ensures secure entry and transfer of card data to both the buyer and the merchant, confirmed by the PCI DSS certificate that WSPay holds. WSPay uses a 256-bit SSL certificate and TLS 1.2 cryptographic protocol as the highest levels of protection for entering and transmitting data.
Polleo Adria d.o.o. is committed to protecting the personal data of customers by collecting only necessary, basic customer/user data required for fulfilling our obligations; informing customers about the use of collected data; regularly giving customers the choice about the use of their data, including the option to decide whether they want their name to be removed from marketing campaign lists. All user data is strictly kept and accessible only to employees who need it to perform their jobs. All employees of Polleo Adria d.o.o. and business partners are responsible for respecting the principles of privacy protection.
Returns and Complaints
These Terms and Conditions, as well as individual sales terms indicated with information about specific products, constitute Polleo Adria's offer to conclude a Contract, and the user as the buyer, by registering, placing an order, or by any other means specified in these Terms, accepts them, thereby concluding a Contract between the user and Polleo Adria (Polleo Sport), according to the sales conditions stated in these Terms.
The subject and commercial purpose of the Contract are the purchase of the selected product or service via the Polleo Sport webshop with payment of the appropriate fee – the price of that product or service. The Contract is concluded by means of distance communication (Distance Contract).
All orders you place will be treated as offers to purchase goods or services from us, and we reserve the right to reject such offers at any time. You agree that any automatic acknowledgment of your order that you may receive from us will not be our acceptance of your offer to purchase goods or services advertised on the website. The contract will be concluded at the moment we dispatch the goods and send an email confirming dispatch. The contract will only apply to those products or services whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other goods or services that may have been part of your order until dispatch of such goods or services has been confirmed in a separate dispatch confirmation.
In case of material defects, the seller is liable for the material defects of the items sold on its website in accordance with positive regulations, especially the Law on Obligations of the Republic of Croatia.
In the case of a visible defect in the product upon receipt of the shipment (e.g., damage to the packaging), the buyer is not obliged to accept the delivered product, can refuse to accept it, and does not bear the delivery costs of such a product. Products that are properly received by the buyer are deemed not to have had any visible defects.
If a product has a hidden defect (e.g., the product is broken or scratched due to transportation or incorrect storage) which the buyer discovers upon opening the product without using, assembling, or putting the product into operation, and which is determined by an authorized service – the buyer has the right to report a complaint to wholesale@polleosport.com.
Products for which we provide warranty in accordance with the law and the warranty determined by the manufacturer have a warranty certificate. The right to use the warranty is exercised by presenting the invoice and warranty certificate. The buyer is obliged to keep the warranty certificate and invoice. The date of issue of the invoice is the date of activation of the warranty. The product description includes information on the period for which the warranty is provided for a particular product.
In the case of issuing a warranty certificate by which the manufacturer guarantees the correctness of the product for a certain period of time, the buyer may, if the product is not functioning properly, request that the product be repaired within a reasonable time, or that another such functioning product be provided instead of repair. If a product becomes defective during the warranty period, it should be sent to an authorized service center listed in the warranty certificate.
The right to use the warranty is exclusively granted upon presentation of the invoice. The buyer is obliged to keep the warranty certificate and invoice. Defects in the product resulting from improper use and/or failure to follow the instructions are not covered by the warranty. Servicing and sale of replacement parts for the purchased product are provided through authorized service centers listed in the warranty certificate.
Liability for Material Defects
Polleo Adria d.o.o. is liable for material defects in products in accordance with the Law on Obligations (Articles 400-422). Find the Law on Obligations here.
The buyer is obliged to notify Polleo Adria d.o.o. of the existence of visible defects within 15 days from the day of discovering the defect, and no later than within two years from the transfer of risk to the buyer. If, after receiving the item, it is found that the item has a defect that could not be detected by a customary inspection upon taking over the item, the buyer is obliged, under the threat of losing rights, to inform Polleo Adria d.o.o. about this defect.
Material defects for which Polleo Adria d.o.o. is responsible:
(1) for material defects in the item that it had at the time of the transfer of risk to the buyer, regardless of whether the buyer was aware of it.
(2) for those material defects that occur after the transfer of risk to the buyer if they are the result of causes that existed before.
Defect exists:
1) if the item does not correspond to the description, type, quantity, and quality, or does not have the functionality, compatibility, interoperability, and other features as determined by the sales contract,
2) if the item is not suitable for any particular purpose for which it is required by the buyer and with which the buyer informed the seller at the latest at the time of conclusion of the contract and in relation to which the seller consented,
3) if the item is not delivered with all additional equipment and instructions, including installation instructions, as determined by the sales contract,
4) if the item is not delivered with updates as determined by the sales contract,
5) if the item is not suitable for use for purposes for which an item of the same type would normally be used, taking into account all regulations of the European Union and regulations of the Republic of Croatia, technical standards, or, if such technical standards do not exist, applicable codes of conduct in a particular area if they exist,
6) if the item does not correspond to the quality and description of the sample or model that the seller made available to the buyer before concluding the contract,
7) if the item is not delivered with additional equipment, including packaging, installation instructions, or other instructions, the receipt of which the buyer can reasonably expect,
8) if the item does not correspond to the quantity or does not have properties and other features, including those related to durability, functionality, compatibility, and safety, which are usual for an item of the same type and which the buyer can reasonably expect, considering the nature of the item and taking into account all public statements made by the seller or other persons in the previous stages of the transaction chain, including the manufacturer, or made on their behalf, especially in advertising or labeling,
9) if the item is improperly installed or assembled, and the installation or assembly service is part of the sales contract and was performed by the seller or a person for whom he is responsible,
10) if the item that was intended to be installed or assembled by the buyer is improperly installed or assembled by the buyer, and improper installation or assembly is the result of a defect in the instructions provided by the seller or, in the case of items with digital elements, provided by the seller or supplier of digital content or digital services.
If the buyer, based on statements of the manufacturer or his representative, expected certain properties of the item, the defect is not taken into account if the seller did not know or did not have to know about those statements, or if those statements were refuted by the time of conclusion of the contract or they did not affect the buyer's decision to conclude the contract.
Defects for which Polleo Adria d.o.o. is not responsible:
(1) The seller is not responsible for defects if they were known to the buyer at the time of conclusion of the contract or could not remain unknown to him.
(2) It is considered that those defects that a careful person with average knowledge and experience of a person of the same profession and expertise as the buyer could easily notice during a customary inspection of the item could not remain unknown to the buyer.
(3) The provision of paragraph 2 of this article does not apply to contracts concluded by a natural person as a buyer outside his economic or professional activity with a natural or legal person who acts as a merchant within his economic or professional activity (consumer contract).
(4) However, the seller is responsible for defects that the buyer could easily notice if he stated that the item has no defects or that the item has certain properties or characteristics.
Inspection of items and visible defects
(1) The buyer is obliged to inspect the received item in a customary manner or to submit it for inspection as soon as possible according to the regular course of things, and to notify the seller of visible defects within eight days from the day he discovered the defect.
(2) When the inspection is carried out in the presence of both parties, the buyer is obliged to communicate his objections regarding visible defects to the seller immediately, otherwise he loses the right that belongs to him on that basis.
(3) If the buyer has shipped the item further without reloading, and the possibility of such further shipment was known or should have been known to the seller at the time of conclusion of the contract, the inspection of the item may be postponed until its arrival at the new destination, and in that case, the buyer is obliged to inform the seller of the defects as soon as he could learn about them from his clients according to the regular course of things.
(4) In consumer contracts, the consumer as a buyer is not obliged to inspect the item or to submit it for inspection, but is obliged to inform the seller of the existence of visible defects within two months from the day he discovered the defect.
Hidden defects
(1) When it is shown after the receipt of the item by the buyer that the item has a defect that could not be discovered by customary inspection upon receipt of the item, the buyer is obliged, under the threat of losing rights, to notify the seller of that defect within two months from the day he discovered the defect, and in commercial contracts - without delay.
(2) The seller is not liable for defects that appear two years after the delivery of the item, and in commercial contracts six months.
If a material defect is found, the buyer who has timely and properly notified Polleo Adria d.o.o. of the defect is entitled in accordance with the provisions of the Obligations Act:
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Demand that the seller remedy the defect,
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Demand that the seller deliver another defect-free product,
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Demand a proportionate price reduction.
When exercising the right to remedy the defect, the buyer has the right to choose between repair and replacement of the item, unless the chosen method of defect remedy is impossible or if it would result in disproportionate costs to the seller compared to another method of defect remedy, taking into account all circumstances, especially the value of the defect-free item, the significance of the defect, and whether the repair or replacement can be done without significant inconvenience to the buyer.
Polleo Adria d.o.o. has the right to refuse to remedy the defect if repair and replacement are impossible or would result in disproportionate costs, taking into account all circumstances, especially the value of the defect-free item, the significance of the defect, and whether the repair or replacement can be done without significant inconvenience to the buyer.
The buyer is entitled to a price reduction or contract termination only if the seller has not remedied the defect, or has refused to do so, or has not remedied the defect in accordance with Article 419.a paragraphs 2 and 3, if the defect persists despite the seller's attempt to remedy it, or if the seller has stated that they will not remedy the defect, or it is obvious from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer, and if the defect is so serious that it justifies an immediate price reduction or contract termination.
If the defect is minor, the buyer does not have the right to terminate the contract, but they are entitled to other rights regarding liability for material defects, including the right to claim damages. The burden of proving that the defect is minor lies with the seller.
The costs of remedying the defect and delivering another defect-free item are borne by the seller.
The buyer may terminate the contract only after giving Polleo Adria d.o.o. an additional reasonable deadline for contract performance.
If the seller fails to fulfill the contract, it is automatically terminated by operation of law, but the buyer can maintain it by promptly informing the seller that they intend to keep the contract in force.
The rights of the buyer who has timely informed the seller of the existence of a defect expire after two years from the date of sending the notice, unless the buyer has been prevented from exercising them by the seller's fraud.
For products covered by a warranty, the warranty terms outlined in these same purchasing conditions apply.
In the event that defects are the result of improper installation, operation, storage, maintenance, or other improper actions by the buyer, the seller is not liable. Such defects, as well as defects not covered by warranty and/or after the expiration of the warranty period, will be rectified at the buyer's request in accordance with the then-current service pricing.
Buyer Protection
3D Secure Protection for All Merchants and Buyers
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The WSpay™ system employs the highest standards of data protection and privacy.
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All merchants using WSpay™ are included in 3D Secure protection, ensuring that shopping is secure for users.
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Credit card numbers of buyers are not stored in the system, and data entry itself is protected by SSL encryption.
Certification According to PCI DSS Standards
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The WSpay™ system continuously works to enhance security and obtain certification accordingly. WSpay™ operates according to the highest standards mandated by card issuers.
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PCI Data Security Standard (PCI DSS) is a standard that defines security measures for processing, storing, and transmitting (communicating) card data.
Purchase Confirmation
The Buyer will receive an email confirmation after completing the purchase, containing all legally required details.
Delivery
Delivery Terms in Croatia
Goods are delivered by express delivery within 3 working days. If the products are immediately available, delivery will be made within 48 hours of receiving the order. The customer will be informed about the delivery method at the time of ordering (electronically or by phone depending on the chosen method of purchase). If the goods are not available, the Seller will inform the buyer (in writing or by phone) about the possible delivery time. The customer can then accept a new delivery time or cancel the order. If the customer decides to cancel the order, the seller will refund the money within 30 days of the delay, plus late payment interest. The customer is obliged to check for any damages upon receiving the goods and immediately report them to the delivery person, or refuse to accept the shipment with visible external damage.
For the following locations: MLJET, DUGI OTOK, ŠOLTA, ILOVIK, IST, KAPRIJE, KOLOČEP, LASTOVO, LOPUD, MOLAT, OLIB, PREMUD, PRVIĆ, RAVA, SALI, SESTRUNJ, SILBA, ŠIPAN, UNIJE, VELI IŽ, delivery times may be from 3 to 6 days.
Products are delivered:
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by courier service (Overseas Express, Croatian Post, GLS Croatia...) - to the specified address or
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to pickup locations:
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Overseas Express list of pickup locations can be found HERE.
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GLS list of pickup locations can be found HERE.
Pickup at Warehouse - Samoborska cesta 134, 10 000 Zagreb
Impatience is your virtue, and control is your basic characteristic?
Don't worry, you can pick up your web shop order at our warehouse within 72 hours after the visible payment is made to our account!*
When completing the order (checkout), when selecting the delivery method, it is necessary to select "Pickup at Warehouse".
*The customer will be informed via email about the visibility of the payment and the details of pickup.
Other Delivery Conditions
Products will be packaged so that they cannot be damaged by usual handling in transport. The customer is obliged to check for any damages upon receiving the products and immediately report them to the delivery person, or refuse to accept the shipment with visible external damages. The shipment is insured against loss during delivery.
Delivery Cost
Delivery to Address - CROATIA AND SLOVENIA
Shipping for orders delivered to Croatia and Slovenia, with an amount less than €130.00, is €3.19 excluding VAT (DDV), while shipping for orders above €130.00 is free.
Delivery to Address - AUSTRIA AND GERMANY
Shipping for orders delivered to Austria and Germany, with an amount less than €130.00, is €5.19 excluding VAT (DDV), while shipping for orders above €130.00 is free.
Delivery to Address - OTHER COUNTRIES
Shipping for orders delivered to all other countries not mentioned above is always €5.19 excluding VAT, regardless of the basket amount.
Pickup at Warehouse
Pickup at the warehouse is completely free for all orders.
Privacy Guarantee
We guarantee the security and confidentiality of all customer order data. The data must be complete and reliable. We are committed to preserving the privacy and confidentiality of personal data of all our customers, in accordance with the Personal Data Protection Act, NN no. 103/2003 and 118/2006. We collect only the necessary, basic customer/user data and inform customers about their use. We regularly give customers the choice regarding the use of their data, including the option to decide whether or not their name should be removed from lists used for marketing campaigns. Polleo Sport website guarantees that the personal data of users of the Web store will never be disclosed or used by a third party without the explicit consent of the user. This excludes access by authorized services of the executive state authorities of the Republic of Croatia, for the purposes of investigative actions based on a valid court order.
Privacy Statement
The Privacy Statement is an integral part of the Purchase Terms and can be read here: Data Confidentiality.
Changes
Polleo Sport website reserves the right to change these Terms and undertakes to inform all registered users via the email addresses they provided during registration. If you do not agree with the stated terms of use and do not wish to accept them, please contact us using our contacts with your comments and do not use the Web store services during that time.
Questions and Suggestions
If you have any questions or suggestions, please contact us at:
Email: wholesale@polleosport.com
Toll-Free Phone: 091 6040 789
Electronic Communication
By visiting the www.polleoadria.com website, you are communicating electronically. By doing so, you accept that all agreements, notices, disclosures, and other content provided to you electronically comply with legal requirements as if they were in writing.
Consumer Complaints Procedure
According to the Consumer Protection Act, consumers are informed that complaints about the quality of our services can be submitted in writing to the address: POLLEO ADRIA D.O.O. Samoborska cesta 134, 10000 Zagreb or by email to: reklamacije@polleosport.hr.
We will respond to your complaint in writing no later than 15 days from the date of receipt of the complaint.
As of February 15, 2016, consumers can also alternatively resolve disputes through the online dispute resolution platform http://ec.europa.eu/consumers/odr/.